Privacy Policy

This Privacy Policy explains how Backvitaeo ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit backvitaeo.world or use our employee wellbeing and digital balance program services.

1. Who We Are

Backvitaeo
32-02 150th Pl, Flushing, NY 11354, United States
Phone: +1 (718) 353-6678
Email: connect@backvitaeo.world

2. Information We Collect

Information You Provide

• Contact information: name, email address, phone number, organization name, job title
• Communications: messages sent through our contact form, email, or phone
• Program data: team size, service preferences, billing information for contracted services

Information Collected Automatically

• Device and browser information: IP address, browser type, operating system
• Usage data: pages visited, time on site, referring URL
• Cookie data: as described in our Cookie Policy

Information We Do Not Collect

We do not knowingly collect sensitive personal information such as Social Security numbers, health records, financial account numbers, or precise geolocation through our website contact forms. We do not collect information from children under 13.

3. How We Use Your Information

• Respond to inquiries and provide program information
• Deliver contracted services and manage client relationships
• Process payments and maintain business records
• Improve our website and user experience (with consent for analytics)
• Send program-related communications you have requested
• Comply with legal obligations and protect against fraud

4. Legal Bases for Processing

For U.S. users, we process personal information based on: your consent (contact forms, cookies), performance of a contract (service delivery), legitimate business interests (website security, improvement), and legal compliance.

For visitors from the European Economic Area, we additionally rely on GDPR legal bases as applicable. EEA residents retain rights under GDPR as described in Section 8.

5. How We Share Information

We do not sell personal information. We may share data with:

• Service providers (hosting, email delivery, payment processing) under contractual obligations
• Professional advisors (attorneys, accountants) as needed
• Law enforcement or regulators when required by law
• Successors in the event of a merger or acquisition

California residents: see our California Privacy Notice for additional details on sharing practices.

6. Data Retention

• Contact form submissions: up to 24 months
• Client contract records: 7 years (tax and legal requirements)
• Server logs: up to 12 months
• Cookie preferences: stored locally until you clear browser data

7. Security

We use HTTPS encryption, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

All U.S. Residents

You may request access to, correction of, or deletion of your personal information by contacting us at connect@backvitaeo.world. We will respond within 45 days.

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, and opt out of sale/sharing of personal information. We do not sell personal information. See our California Privacy Notice.

Other State Privacy Laws

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with privacy laws may exercise similar rights by contacting us. We honor applicable state privacy rights.

EEA/UK Residents (GDPR)

You have the right to access, rectification, erasure, restriction, portability, objection, and to lodge a complaint with a supervisory authority.

9. Cookies & Tracking

We use cookies as described in our Cookie Policy. You can manage preferences through our cookie banner or browser settings.

10. Email Communications (CAN-SPAM)

Marketing emails include an unsubscribe link and our physical address. We honor opt-out requests within 10 business days. Transactional emails related to active services may still be sent.

11. Children's Privacy (COPPA)

Our services are directed at businesses and professionals. We do not knowingly collect information from anyone under 13. Contact us if you believe we have collected a child's data.

12. Do Not Track

Our website does not currently respond to Do Not Track browser signals. You may opt out of analytics cookies via our Cookie Settings.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated date.

14. Contact Us

For privacy questions or to exercise your rights:
Email: connect@backvitaeo.world
Phone: +1 (718) 353-6678
Mail: Backvitaeo, 32-02 150th Pl, Flushing, NY 11354